Leadership Conversations: Hazel Theocharous, Empathy is key

“A good leader is someone who has experienced what the people who are junior to them are going through.  A leader has to have an empathy and a synergy with the people they work with.”

“An effective leader has to listen to their staff and their clients”

Key points:

* Listen
* Get into the business – know what other people do
* Empathy
* Connection