Death by call centre

kerrygrace-2014 Challenge

  I’m on hold. Just holding onto my sanity. I’ve carefully articulated my way through the voice recognition section, I’ve understood the consultants are on the phone, I’ve given in …

The system or the people?

kerrygrace-2014 Challenge

I’m angry. What’s she raving about now you may ask? It’s something that’s been bugging me for a while.  A long while. I’ll let you in. As you may know …